Shipping & Returns Policy
Welcome to Aurelia Intimates!
We're not just about creating beautiful pieces; we're dedicated to ensuring that your experience with us is smooth and delightful from start to finish. Here's all you need to know about our shipping and returns policies.
Shipping Policy
Getting Your Order to You
Returns & Exchanges
Your Satisfaction Guaranteed
We hope you love your Aurelia Intimates pieces as much as we loved creating them. However, if you're not completely satisfied, here's how we can help:
We're not just about creating beautiful pieces; we're dedicated to ensuring that your experience with us is smooth and delightful from start to finish. Here's all you need to know about our shipping and returns policies.
Shipping Policy
Getting Your Order to You
- Standard Shipping: We offer global shipping, so no matter where you are, you can enjoy our intimates. Shipping rates and delivery times vary based on location and are calculated at checkout.
- Processing Times: Orders are processed within 1-3 business days. We'll send you a confirmation email once your order is on its way.
- Tracking Your Order: After dispatch, you will receive a tracking link via email, so you can follow your package as it makes its way to you.
Returns & Exchanges
Your Satisfaction Guaranteed
We hope you love your Aurelia Intimates pieces as much as we loved creating them. However, if you're not completely satisfied, here's how we can help:
- Returns: We accept returns within 30 days of delivery. Items must be unworn, in their original condition, and with all tags attached. Return shipping costs are the responsibility of the customer.
- Exchanges: Want a different size or color? No problem. Exchanges are subject to inventory availability. We cover the cost of shipping for the new item.
- Faulty Items: Received something not quite right? Please contact us immediately. We prioritize your satisfaction and will offer a replacement or refund for any defective items.
How to Start a Return or Exchange:
- Contact us at love@aureliaintimates.com
- Send us your order number and email address to start.
- Let us know which items you want to return or exchange.
- Receive a confirmation email with the shipping guidelines.
Questions?
Our dedicated team is here to help. If you have any questions about your order, shipping, or returns, please reach out to us at love@aureliaintimates.com.
Every order supports our mission to empower women and give back to the community. A portion of our profits goes to supporting children's education around the world. By choosing Aurelia Intimates, you're part of a community that spreads love, empowerment, and beauty.
Thank You for Choosing Aurelia Intimates