Refund policy

We've worked hard to ensure our Returns and Exchange process is quick and painless as we know that returning your items can often be a pain.

The first thing to note is that we absolutely do accept exchanges and will be happy to help you find the perfect fit through exchanging any items that didn't fit as expected. While some products may be low in stock, if your requested exchange is not available, our Returns Team will be in touch to organise an alternate size, style, colour, or will alternatively offer a Gift Card to ensure you can purchase the required design at a later date.

If you would like us to process a refund, this is also no problem at all. We're here to keep things simple.

  • We have a 30 days returns policy from the date of dispatch.
  • As long as your order has been shipped back to us within 30 days and we can see tracking, then you still qualify for a return.
  • Items must be returned to us in the way we sent them out to you. All labels and tags must still be attached, with no make up stains, marks, pulls or rips of garments.
  • We reserve the rights to refuse your refund or exchange if the items are not sent back to us in their original condition. In such a case we will organise to reship the goods back to the given shipping address.
  • If you are returning items from multiple orders, please ensure these are returned separately to avoid any complications. 
  • You will be refunded based on the cost of the product (we do not refund your shipping charge or refund gift wrapping).
  • If you are exchanging, you only need to return the piece(s) you wish to exchange.

When sending returns please ensure to add receipts of items and use tracking on the package to ensure safe delivery back to us.

If unsure, please do not hesitate to contact one of our Aurelia Intimates support team.